Terms of service
Terms of Service
Last updated: 7 August 2026
Overview
Welcome to Noren. The terms "we", "us" and "our" refer to Noren. Noren operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Noren is powered by Shopify, which enables us to provide the Services to you.
These terms and conditions, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully, as they include important information about your legal rights.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
Nothing in these Terms limits or excludes any right you have under the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), or any other law that cannot be excluded by agreement. Where any term conflicts with those laws, the law applies and that term does not.
Section 1 — Supplier information
Required under section 43 of the ECTA:
Trading name: Noren Legal status: Sole proprietorship Physical address: 1 Ruskin View, Edgemead, Cape Town, 7441, South Africa Email: mikhail@noren.co.za Website: noren.co.za VAT: Not registered for VAT. Prices shown do not include VAT.
Section 2 — Access and account
By agreeing to these Terms, you confirm that you are at least 18 years old, which is the age of majority in South Africa.
If you are under 18, you may only use the Services with the consent and assistance of a parent or guardian, and any purchase must be made by them.
To use the Services, including browsing our store or purchasing products, you may be asked to provide information such as your email address, billing, payment and shipping details. You confirm that the information you provide is correct, current and complete, and that you have the right to provide it.
You are responsible for keeping your account credentials secure and for activity on your account. You may not transfer, sell, assign or licence your account to anyone else.
Section 3 — Our products
We have made every effort to represent our products accurately. Please note that colours and product appearance may differ from how they appear on your screen, depending on your device and its settings.
Alpine green in particular can look different from one screen to another. If exact colour matching matters to you, we recommend ordering a single tie first so you can see it in daylight before committing to a full set.
Product descriptions may change at any time. We may discontinue any product and may limit quantities offered to any person or region.
This section does not affect your rights under sections 55 and 56 of the CPA, which entitle you to goods that are of good quality, in working order, free of defects, and reasonably suitable for the purpose they are generally intended for.
Section 4 — Orders
When you place an order, you are making an offer to purchase. We may accept or decline any order. Your order is not accepted until we confirm acceptance, and we must receive your payment before an order is accepted.
Please review your order carefully before submitting it. If we do not accept, change or cancel an order, we will try to contact you using the email address, billing address or phone number you provided.
Returns and exchanges are governed by our Returns and Refunds Policy.
Your right to cancel
Under section 44 of the ECTA, because you are buying online without inspecting the goods in person, you may cancel your order within 7 days of receiving it, for any reason and without penalty. We will refund the purchase price within 30 days. You are responsible for the cost of returning the goods.
This right is in addition to anything else in these Terms or in our Returns Policy.
Section 5 — Prices and payment
Prices, discounts and promotions may change without notice. The price charged will be the price in effect when you place your order, as set out in your order confirmation email.
We are not registered for VAT, so no VAT is charged on our prices. Posted prices do not include shipping unless expressly stated.
Where we show a previous or "was" price alongside a current price, the previous price is a price at which the product was genuinely offered for sale.
Prices in our online store may differ from prices in other stores operated by third parties, including marketplaces on which our products appear.
You agree to provide current, complete and accurate payment and account information, and to keep it up to date.
You confirm that the payment card details you provide are correct, that you are authorised to use the card, and that you will pay the charges incurred at the posted prices, including shipping.
Section 6 — Shipping and delivery
Delivery times shown are estimates and are not guaranteed.
Under section 19 of the CPA, if we do not deliver on the agreed date, or within a reasonable time where no date was agreed, you may cancel the order and receive a full refund.
Once goods are handed to a courier, risk passes to you, except where the goods do not reach you at all or arrive damaged in transit, in which case we will resolve it with you.
We are not responsible for delays caused by couriers, customs, or events outside our reasonable control.
Ordering for a wedding or event: we recommend ordering well ahead of your date. If your order has not arrived and your date is approaching, contact us and we will do what we can.
Section 7 — Intellectual property
Our Services, including all trade marks, brand elements, text, images, graphics, video and audio, and the design, selection and arrangement of them, are owned by Noren or its licensors and are protected under the Copyright Act 98 of 1978, the Trade Marks Act 194 of 1993, and other applicable law.
These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material from the Services without our prior written consent.
The Noren name, logo, product names, designs and slogans are trade marks of Noren. You must not use them without our prior written permission. Shopify's name, logo and marks are trade marks of Shopify. All other marks belong to their respective owners.
Section 8 — Optional tools
You may be given access to third-party tools through the Services, which we do not monitor or control.
We provide access to such tools "as is" and without endorsement. We have no liability arising from your use of optional third-party tools. Use of them is at your own risk, and you should review the terms on which they are provided.
New features released through the Services form part of the Services and are subject to these Terms.
Section 9 — Third-party links
The Services may contain links to websites operated by third parties. We are not responsible for the content or accuracy of third-party materials or websites.
If you leave the Services to access these sites, you do so at your own risk. Please review the third party's policies before transacting with them. Complaints about third-party products or services should be directed to that third party.
Section 10 — Relationship with Shopify
Noren is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Noren.
By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sale between you and Noren, including any injury, damage or loss resulting from purchased products and services. You release Shopify and its affiliates from claims arising from your purchases and transactions with Noren.
Section 11 — Reviews and feedback
If you submit ideas, suggestions, feedback, reviews, proposals or other content ("Feedback"), you grant us a perpetual, worldwide, sub-licensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use.
You confirm that you own or have the rights to your Feedback, that you have disclosed any compensation or incentive received in connection with it, and that it complies with these Terms.
We are not obliged to keep Feedback confidential, to pay for it, or to respond to it.
We may, but are not required to, remove Feedback we consider unlawful, offensive, defamatory, obscene, or in breach of these Terms or any third party's rights.
Your Feedback must not infringe anyone's rights, contain unlawful or abusive material, or contain malicious code. You may not use a false email address or misrepresent who you are. You are responsible for your Feedback and its accuracy.
Product reviews on our store are from genuine customers. We do not write, incentivise, or filter reviews to remove unfavourable ones.
Section 12 — Errors and omissions
There may occasionally be typographical errors, inaccuracies or omissions in product descriptions, pricing, promotions, shipping charges, delivery times or availability.
We may correct errors and update information, and may cancel an order where information was materially inaccurate, including after you have submitted it. Where we cancel an order for this reason and you have already paid, we will refund you in full.
Section 13 — Prohibited uses
You may use the Services for lawful purposes only. You may not use the Services:
- for any unlawful or malicious purpose;
- to breach any law or regulation;
- to infringe our intellectual property rights or those of others;
- to harass, abuse, defame, intimidate or harm any person;
- to transmit false or misleading information;
- to send unsolicited advertising, spam or chain messages;
- to impersonate any person or entity;
- to restrict or inhibit anyone else's use of the Services.
You also agree not to:
- upload viruses or malicious code;
- reproduce, duplicate, copy, resell or exploit any part of the Services;
- collect or track other people's personal information;
- phish, pharm or pretext the Services;
- use robots, spiders, scrapers, data extraction tools, AI agents or other automated means to access the Services;
- interfere with or circumvent security features or access restrictions.
We may suspend or terminate your account without notice if you breach this section.
Section 14 — Automated agents
14.1 This section applies if you use, allow or enable any Agent to access or interact with the Services. "Agent" means software or a service that takes autonomous or semi-autonomous action on behalf of a person and can be executed without direct supervision.
14.2 No Agent may access or interact with the Services unless it identifies itself and operates in accordance with clause 14.4. No Agent may access the Services if we have asked it not to.
14.3 We may limit, including by technical means, whether and how any Agent accesses the Services.
14.4 Agents must: (i) identify themselves in all HTTP/HTTPS requests by including "Agent/[agent name]" in the user agent string; (ii) not conceal that access is automated, including by mimicking human behaviour or circumventing CAPTCHAs; (iii) answer truthfully when asked whether interactions come from a human or a computer; and (iv) not circumvent measures intended to control automated access.
Section 15 — Termination
We may terminate this agreement or your access to the Services at any time, and you remain liable for amounts due up to the date of termination.
The following sections survive termination: Intellectual Property, Reviews and Feedback, Termination, Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Assignment, Governing Law and Privacy, along with any other provisions that by their nature should survive.
Section 16 — Warranties
The information on the Services is provided for general information purposes. We do not warrant that it is complete or free of error, and any reliance you place on it is at your own risk.
Except as expressly stated, and subject always to your rights under the CPA, the Services are provided on an "as is" and "as available" basis. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.
Nothing in this section limits the following, which cannot be excluded:
- your right under section 55 of the CPA to goods that are of good quality, in working order, free of defects, usable and durable for a reasonable period, and reasonably suitable for their general purpose;
- your right under section 56 of the CPA to return goods that fail to meet those standards within 6 months of delivery, and to choose repair, replacement or a full refund;
- your right under section 54 of the CPA to services performed with reasonable skill and care.
Section 17 — Limitation of liability
To the fullest extent permitted by law, and subject to the paragraph below, Noren and our partners, employees, agents, contractors, service providers and licensors, and those of Shopify, are not liable for any indirect, incidental, special or consequential loss, including lost profits, lost revenue, lost savings, loss of data or replacement costs, arising from your use of the Services or any product obtained through them.
This section does not exclude or limit our liability where the law does not allow it, including:
- liability for gross negligence, which cannot be limited under section 51 of the CPA;
- liability for death or personal injury caused by our negligence;
- liability for harm caused by unsafe or defective goods under section 61 of the CPA;
- any other liability that cannot lawfully be excluded.
Where our liability can lawfully be limited, it is limited to the amount you paid for the product or service giving rise to the claim.
Section 18 — Indemnification
You agree to indemnify and hold harmless Noren, Shopify, and our respective affiliates, partners, officers, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal costs, payable to a third party arising from (1) your breach of these Terms, (2) your breach of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any claim for which we seek indemnity. We may control the defence and settlement of the claim at your expense, but will not settle a claim imposing non-monetary obligations on you without your consent, which you will not unreasonably withhold. You will cooperate in the defence of indemnified claims.
This section does not apply to the extent that a loss arises from our own breach, negligence or unlawful conduct.
Section 19 — Severability
If any provision of these Terms is found to be unlawful, void or unenforceable, it will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be severed. This does not affect the validity of the remaining provisions.
Section 20 — Waiver and entire agreement
Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.
These Terms, together with any policies posted on this site, constitute the entire agreement between you and us regarding your use of the Services, and supersede any prior agreements or communications, including earlier versions of these Terms.
Any ambiguity in these Terms will not be interpreted against the drafting party.
Section 21 — Assignment
You may not transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any attempt to do so is void. We may transfer or assign these Terms and our rights and obligations without notice to you.
Section 22 — Governing law and jurisdiction
These Terms and any agreement under which we provide you Services are governed by and interpreted in accordance with the laws of the Republic of South Africa.
You and Noren consent to the jurisdiction of the South African courts, and specifically to the jurisdiction of the Magistrate's Court having jurisdiction over you, in terms of section 45 of the Magistrates' Courts Act 32 of 1944, in respect of any proceedings arising from these Terms.
Nothing in this section prevents you from approaching the National Consumer Commission, a Consumer Goods and Services Ombud, or any other body with jurisdiction over consumer complaints.
Section 23 — Headings
Headings are for convenience only and do not affect the interpretation of these Terms.
Section 24 — Changes to these Terms
You can review the current version of these Terms on this page at any time.
We may update, change or replace any part of these Terms by posting the updated version on our website. It is your responsibility to check for changes. We will notify you of material changes as required by law, and those changes take effect on the date specified in the notice.
Continued use of the Services after changes are posted constitutes acceptance of those changes. Changes do not apply retrospectively to orders already placed.
Section 25 — Contact
Questions about these Terms should be sent to mikhail@noren.co.za.
Noren Sole proprietorship 1 Ruskin View, Edgemead, Cape Town, 7441 South Africa mikhail@noren.co.za