Refund policy
Returns and Refunds Policy
Last updated: 7 August 2026
This policy applies to orders placed on noren.co.za. Nothing in it limits your rights under the Consumer Protection Act 68 of 2008 ("CPA") or the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").
The short version
| Situation | Window | Who pays return shipping |
|---|---|---|
| Changed your mind, cooling off | 7 days from delivery | You |
| Changed your mind, our goodwill window | 8 to 14 days from delivery | You |
| Wrong item sent | Contact us immediately | We do |
| Damaged or defective | 6 months from delivery | We do |
Cooling off period, 7 days
Under section 44 of the ECTA, because you bought online without seeing the goods in person, you may cancel your order within 7 days of receiving it, for any reason and without giving a justification.
To cancel, email mikhail@noren.co.za with your order number.
Return the goods to us in the condition you received them. Once we have them back, we will refund the full purchase price within 30 days.
You are responsible for the cost of returning the goods.
Our returns window, 14 days
Beyond the 7 day cooling off period, we accept change-of-mind returns up to 14 days after you receive your order. This is our own policy and goes further than the law requires.
To be eligible:
- The ties must be unworn and unused
- Tags must still be attached
- Original packaging must be intact
- You must have proof of purchase
You are responsible for the cost of returning the goods.
Damaged, defective or wrong items
Please check your order when it arrives.
If the item is damaged, defective, or not what you ordered, contact us at mikhail@noren.co.za as soon as you can and we will put it right.
Under section 56 of the CPA, you have 6 months from delivery to return goods that are defective, unsafe, or do not match what was described. Within that period the choice is yours: repair, replacement, or a full refund. You will not be charged for the return.
Under section 55 of the CPA, you are entitled to goods that are of good quality, in working order, and free of defects.
On matched sets specifically: we sell these ties on the promise that they are matched from one production run. If the ties you receive do not match one another, that is a defect. Tell us and we will replace the set or refund it in full, and we will cover the return shipping.
Sale items
Your rights under the CPA apply to sale items exactly as they do to full price items. If a sale item is defective, damaged, or not as described, you can return it under the same terms as anything else.
We do not accept change-of-mind returns on sale items.
Gift cards
Gift cards cannot be returned or refunded.
Special orders
Where we make up a set to your specification, for example a colour we do not normally stock, we cannot accept a change-of-mind return. Your rights in respect of defective or incorrect goods still apply in full.
How to start a return
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Email mikhail@noren.co.za with your order number and the reason for the return.
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Wait for us to confirm. Items sent back without contacting us first will not be accepted.
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Send the goods to:
Noren Returns 1 Ruskin View, Edgemead Cape Town, 7441 South Africa
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Keep your tracking number. Until the parcel reaches us, it remains your responsibility.
Exchanges
The quickest way to get the item you want is to return the one you have and place a new order once the return is approved.
If you need a different quantity for a wedding party, email us before returning anything and we will try to sort it out in one step.
Refunds
Once we receive and inspect your return, we will let you know whether it has been approved.
If approved, we refund to your original payment method:
- Within 30 days for cooling off cancellations, as required by ECTA
- Within 10 business days for all other approved returns
Your bank or card provider may take a few days more to reflect it.
If more than 15 business days have passed since we approved your refund and you have not received it, email mikhail@noren.co.za.
If we cannot agree
If you are not satisfied with how we have handled your return, you may refer the matter to:
The National Consumer Commission Website: https://www.thencc.org.za Email: complaints@thencc.org.za
or to a Consumer Goods and Services Ombud, if applicable to your complaint.
Questions
Email mikhail@noren.co.za and we will come back to you.