Shipping policy
Shipping Policy
Last updated: 7 August 2026
The short version
| Courier | Aramex |
| Delivered to | Your door |
| Standard rate | R99 |
| Free shipping | Orders over R900 |
| Dispatch | Within 48 hours of your order |
| Delivery, main centres | Usually 2 to 4 working days after dispatch |
| Delivery, outlying areas | Usually 3 to 6 working days after dispatch |
| We ship to | South Africa only |
Where we ship
We ship anywhere in South Africa.
We do not currently ship outside South Africa. If you are ordering from abroad for a wedding here, email mikhail@noren.co.za and we will see what we can arrange.
What it costs
R99 flat rate anywhere in South Africa.
Free on orders over R900.
Every set of five ties clears the free shipping threshold. Single ties and smaller orders are charged at the flat rate.
How long it takes
Two stages, and it helps to think of them separately.
1. Dispatch, within 48 hours. We pack your order and hand it to Aramex within 48 hours of receiving it. This is the part we control.
2. Delivery, by Aramex. Once the parcel is with them, delivery usually takes:
- 2 to 4 working days to main centres, including Cape Town, Johannesburg, Pretoria, Durban, Gqeberha and Bloemfontein
- 3 to 6 working days to outlying areas and smaller towns
These are estimates based on Aramex's typical performance, not guarantees. Working days exclude weekends and public holidays.
Aramex delivers to your door. Someone needs to be available to receive the parcel, or Aramex will arrange a redelivery with you directly.
Tracking
You will receive a tracking number by email once your order is dispatched. You can track it at aramex.co.za.
If your tracking has not updated for several days, contact us and we will follow it up with Aramex on your behalf.
Ordering for a wedding or event
This is worth planning properly, because the one thing we cannot fix is time.
Order at least three weeks before your date. That leaves room for dispatch, delivery, and for something to go wrong without it becoming a problem.
Ordering closer than three weeks? Email us at mikhail@noren.co.za with your date before you place the order. We will tell you honestly whether it can be done, and we would rather say no than have it arrive late.
Ordering months ahead? Sensible. Just note that our returns window runs from the date you receive the order, not from your wedding date. Open the parcel and check the ties when they arrive, rather than leaving the box sealed until the week of the wedding.
Incorrect addresses
Please check your delivery address before completing your order.
If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery. A second delivery fee of R99 will apply.
If you spot a mistake straight after ordering, email us immediately. If we have not yet dispatched, we can usually correct it at no cost.
Damaged or missing parcels
If your parcel arrives damaged, take a photograph before unpacking if you can, and contact us at mikhail@noren.co.za. We will sort it out.
If your parcel does not arrive, contact us and we will trace it with Aramex. If it cannot be found, we will resend your order or refund you in full.
Under section 19 of the Consumer Protection Act, if we fail to deliver within the agreed period, or within a reasonable time where no date was agreed, you may cancel the order and receive a full refund.
Delays outside our control
Aramex delivery times are estimates and we cannot guarantee them. We are not responsible for delays caused by the courier, weather, load shedding, strikes, or other events outside our reasonable control.
What we will do is keep you informed, chase the courier on your behalf, and make it right where we reasonably can.
Returns
See our Returns and Refunds Policy for how returns work and who pays for return shipping.
Questions
Email mikhail@noren.co.za and we will come back to you.
Noren 1 Ruskin View, Edgemead, Cape Town, 7441 South Africa